Frequently Asked Questions
We always try to make our services as easy as possible but there are always questions. Check out our FAQs below. If you still have questions, give us a call at (415) 615-0150.
Q: What are the requirements needed to be a Mobile Give client?
A: Specifically for our Mobile Give service where donations are billed through carriers and taken straight from the donor's phone bill, you must (1) be a 501(c)(3) non-profit, (2) file a Form 990, (3) have been in business for more than one year and (4) have a minimum of $500,000 in annual revenue listed in your previous year's Form 990. For all other services such as Mobile Donate, Screencast or Mobile Pledge, there are no such requirements.
Q: What are the merchant processors you work with for Mobile Donate?
A: We currently work with PayPal Pro, Sage, WePay, TransFirst, First Data, CyberSource and Authorize.net.
Q: Are there marketing requirements that printed materials need?
A: Yes, there are different disclaimers depending on the service you use and where your images will be displayed. Check out the different services pages to see examples.
Q: I’m interested in using your services but just for one event. Do you offer shorter plans for that service?
A: All of our services can be turned on for just one event. For the Mobile Give service, it is most cost effective to sign up for at least six months because the Mobile Giving Foundation requires a set-up fee and requires a longer set up time.
Q: Should I consider using several different mobile services at the same event?
A: Many clients combine our services at events. For example, you might use Mobile Donate for credit card collections along with Fundraising Thermometer so attendees can track progress on your live screen. Or you might combine Mobile Give and Mobile Donate to allow attendees to decide if they want to only contribute $10, or perhaps donate more by using their credit card.
Q: How quickly can I get started?
A: That depends on the service you require. For all of our services except for Mobile Give, we can sometimes turn on the service in the same day – more typical is two to three days. For Mobile Give, the carriers need to individually approve your documentation, and they can take from three to five weeks.